Return & Refund Policy

Returns & Refunds

Return & Refund Policy

Effective Date: June 1, 2025 · Last Updated: August 1, 2026

At MAHSA, your satisfaction comes first. Our 365-day satisfaction guarantee and complimentary shade-match promise are designed to make trying MAHSA simple and risk-free. The terms below apply to purchases made directly at mymahsa.com.

✦ Our Promise

1-Year Money-Back Guarantee

Try MAHSA for up to 365 days from the date your order is delivered. If you are not completely satisfied, email us with your order number and we will refund the eligible purchase to your original payment method. No forms, no explanation required, and no return shipping.

Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

Your refund request is submitted within 365 days of the delivery date
You provide the original order number or the email address used at checkout
The item was purchased directly from www.mymahsa.com

How to Request a Refund

Email us at info@mymahsa.com. We will verify the order and respond within 1–2 business days. You do not need to complete a form or explain why the product was not right for you.

1
Email us at info@mymahsa.com with your full name and order number
2
We will verify your order and respond within 1–2 business days
3
Keep the product — no return or return shipping is required
4
We will issue the refund to your original payment method; most banks post it within 5–10 business days

No Return Shipping Required

You do not need to mail the product back to receive an eligible satisfaction-guarantee refund. Please do not send a product to us unless our customer-care team specifically asks you to do so and provides a prepaid shipping label.

Refund Processing

Once we confirm that your order is eligible, the refund will be issued to the original payment method. Most refunds appear within 5–10 business days, although your bank or card issuer may require additional processing time. We will email you as soon as the refund has been issued.

What Is Not Covered

The following are not eligible under this guarantee:

Refund requests submitted after the 365-day guarantee window
Items not purchased through www.mymahsa.com
Customs duties, import taxes, or courier fees paid directly to a third party

Damaged or Defective Items

If you received a damaged or defective product, please contact us at info@mymahsa.com within 7 days of delivery with a photo of the item and your order number. We will arrange a replacement or full refund immediately—at no cost to you.

Complimentary Shade Match

If your shade is not right, contact us within 30 days of delivery. We will send one complimentary replacement shade per eligible stick at no cost, and you do not need to return the original stick. If you prefer a refund instead, your purchase remains covered by the 365-day money-back guarantee.

Late or Missing Refunds

If you have not received your refund after 10 business days, please:

Check your bank account again
Contact your credit card company—processing times may vary
Contact your bank directly
If you still have not received your refund, contact us at info@mymahsa.com

Questions about a return or refund? We’re here to help—reach us at:
info@mymahsa.com · www.mymahsa.com

MAHSA · United States of America
Monday–Friday · 9:00 AM–5:00 PM EST